Posts tagged debtor
Delivering Ethical Accelerator Payments.

Do commission based structures damage the quality of your customer service? It seems they certainly may.

A report in the Australian Financial Review, quoting Stephen Sedgwick, who recently undertook a review of payment and incentive systems within banking, found that staff members were begin pressured to reach certain sales targets. The meant they were obliged to offer products to their customers just to reach the target, rather than to meet the customer need. 

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